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Send resumes to jobs@rehearsalvrp.com.

Director of Client Success (Reno, NV)

What we are looking for

We are seeking a highly motivated and driven Director of Client Success to lead and develop a team of Client Success Managers. As leader of the Client Success team the Director will be responsible for strategic development of the onboarding and adoption process while ensuring client satisfaction.

What you need to know

  • A Bachelor’s degree in Instructional Technology, Organizational Development, or Psychology is preferred or a Bachelor’s degree in a related field plus commensurate years of relevant experience.
  • 5+ years’ experience in a client facing leadership role, preferably supporting software solutions.
  • Experience and passion for managing and leading teams.
  • A Strong service orientation with above average communication, presentation and rapport building skills. Familiarity with e-learning industry, particularly Learning Management Systems and e-authoring tools, is an asset

What you’ll be doing

  • Lead and develop a team of world class Client Success Managers.
  • Develop and implement an onboarding process that ensures client adoption.
  • Establish and oversee the annual client renewal process.
  • Establish a Client Advisory Board program and effectively deliver client feedback to Product Development team.
  • Foster collaboration within team and across customer lifecycle.
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.
  • Deep understanding of value drivers in recurring revenue business models.
  • Enthusiastic and creative leader with the ability to inspire others.
  • Increase renewal rates and reduce churn.
  • Expand our revenue in accounts through cross-sell and up-sell.
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.
  • Drive new business growth through greater advocacy and reference-ability.
  • Define operational metrics complete with a system for tracking metrics.
  • Ability to prepare and present customer metrics to Executive team.

Senior UI / Product Designer (Reno, NV)

What we are looking for

Rehearsal is seeking a highly skilled product designer and coder. This hybrid role requires not only simplifying complex user interactions with design, but converting your designs to HTML/CSS and JS. You can think of this role as a combination of UX, UI, and interaction design with light front-end development.

Core Requirements

  • Online portfolio showcasing impeccable interface design skills
  • Excellent typography skills
  • An intuition for color, form, and flow
  • Experience designing applications for multiple platforms
  • Meticulous attention to detail while not missing the forest for the trees
  • Extensive Adobe CS experience
  • Deep understanding of CSS
  • Basic JavaScript skills
  • Comprehensive knowledge of browser nuances
  • Must be on-site
  • Resume must be one page

Differentiation

  • Strong After Effects skills
  • Experience building reusable web components
  • Bringing your designs to life with jQuery, CSS or SVG animation
  • Experience with print design and advertising
  • Experience with front-end frameworks and tools (e.g., React, Knockout, Git, Node, Sass, and so on)
  • Prototyping with Invision or other tools

Mobile App Developer (Reno, NV or Easton, PA)

What we are looking for

We are searching for a mobile device developer to help translate our web application into a native application for iOS.

What you need to know

  • 3 to 5 years professional experience developing for iOS and Android
  • Strong knowledge on what goes into making a good mobile app around areas such as performance, security, and usability
  • A solid understanding of networks, HTTP, RESTful APIs, and how a mobile app consumes them
  • An appreciation of mobile UX and knowledge of the Apple human interface guidelines
  • Working knowledge of Git, Build Servers, Continuous Integration, and other supporting systems
  • An understanding of SCRUM/Agile methodologies
  • Knowledge of web applications and the latest advances with HTML5

IT Client Support Representative (Reno, NV)

What we are looking for

We are searching for a talented IT Client Support Representative for our fast paced growing company. A successful candidate will be highly organized, a self-starter, and a better than average ability to multi-task. Must work well under deadlines and be willing to adapt to different projects on regular basis.

What you need to know

The IT Client Support Representative will be a part of our Client Services team and will provide technical assistance and product training to our customers to ensure their initial and continued adoption and success.

This is a great role for someone that has a strong commitment to providing customer solutions, an overall drive for excellences and a proven ability to manage multiple projects to successful completion

In-depth knowledge of current IT technical standards as related to computers, printers, networking, drivers, software troubleshooting, VPNs, and Video Teleconference (VTC)

Experience troubleshooting various hardware and software products, and systems including: Windows 7+, OSX, iPads, Surfaces, Android tablets, smartphones, webcams, routers, Citrix software, Dell laptops/desktops, and printers. Awareness of the subtle, and sometimes not so, subtle differences between web browsers. Basic knowledge of HTML and CSS is a huge plus.

  • Responds to Service Desk referrals of end-user requests for help solving software specific problems or issues.
  • Prioritizes problems based on severity, urgency and impact to the business; tracks all outstanding incidents until successful resolution. May hand off extremely complex technical problems to higher-level support staff if required.
  • Troubleshoots any technical difficulty with software issues, Internet, network applications, configurations and peripheral equipment.
  • Works with enterprise support groups and outside vendors to resolve problems or issues.
  • Work with customers and Account Executives to identify and understand customer requirements that need to be addressed.
  • Create, deliver and maintain technical support materials.
  • Track client issues in our case management system.
  • Create and lead Web based training sessions for customers and partners on the Rehearsal VRP product.
  • Provide Support training for all internal new hire employees.
  • Consistently work towards our goal of increasing our customers’ satisfaction level and providing a support experience that is world class.
  • Build relationships with other departments and work together to solve problems and make improvements.
  • Provide mentoring and training to team members and proactively share knowledge and disseminate information on a local and global basis.
  • Identify and make recommendations to improve the customer experience both in our product and processes.
  • Actively take part in and complete chosen and assigned tasks, goals and projects
  • Be a team player in a fast paced highly collaborative environment

Software Sales Representative (Reno, NV or Cincinnati, OH)

What we are looking for

We are seeking a highly motivated and driven software sales representative with the ability to initiate long standing relationships with prospective clients. You will be responsible for a sales goal on several projects simultaneously and have the opportunity to work independently toward personal goals while being part of a team.

What you need to know

As the Senior Sales Representative your main objective is to sell business applications software/solutions and related services to prospective and existing customers. Manage sales through forecasting, account resource allocation, account strategy, and planning. Develop solution proposals encompassing all aspects of the application. Participate in the development, presentation and sales of a value proposition. Negotiate pricing and contractual agreement to close the sale. Identify and develop strategic alignment with key third party influencers.

  • 2-3 years of sales experience
  • Results oriented approach with a competitive drive to achieve the highest levels of performance
  • Excellent organizational and time management skills
  • Comfortable with web-based technology
  • Ability to complete sales and activity details utilizing CRM software
  • Prior experience successfully selling SaaS-based technology solutions strongly preferred
  • Degree required