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As part of a new training initiative, Verizon implemented Rehearsal’s Practice Platform with a subset of its retail store representatives. The goal was to find a scalable model to deliver new product information, train its employees, and ensure that every employee understood how to explain new product information. In these select locations, employees would practice and record mock responses to customer-centric virtual role-play scenarios, upload their videos, and then ask managers for feedback.
Over a three-month period the 515 sales associates that used Rehearsal increased sales by 71% resulting in a 7-figure increase in sales.