Experience has shown there are five characteristics common to all successful
programs. As experts in video-based practice, we find this to be true across
a wide range of use-cases, scale, and industry verticals. After observing
their prevalence, we dove deeper to define each and now refer to them
collectively as the "Five Pillars of Effective Practice and Coaching". When
designing new programs, mindful planning around each of the pillars will yield
improved adoption, increased engagement throughout, and ultimately a greater impact.
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Arguably the most important, this first pillar determines direction and ultimately
the success of skills coaching programs. You must first identify the desired outcome
and define the skills needed in order to achieve it. With respect to those skills,
it should also be made clear what “good” looks like. Lastly, expectations for all
involved need to be set and clearly communicated.
This second pillar consists of obtaining support, showing engagement, and
reviewing impact. Commitment from key leaders is critical not only for launch,
but to keep programs top-of-mind throughout. Although it is expected that leaders
will personally engage with the platform in limited scope, it is imperative they
Effectiveness of the program relies heavily on each role performing their
responsibilities on time, with enthusiasm, and most importantly meeting expectations.
While identifying accountability, communicating actions, and monitoring progress are
important, they do not need to be completed in that order.
Reviewing outcomes, identifying successes, and celebrating results are key in demonstrating
return-on-investment, reinforcing commitment to the program, and paving the way to realize
the value of video-based practice and coaching throughout the organization.
Deliberate and purposeful practice becomes cultural, not simply another training activity.
Organizations that build a culture around practice and continuous improvement attract and retain
the best talent. Executive backing, mentor development, and redefined training play key roles in
elevating your organization's learning culture.